Robert Haddon

President and Owner; Property Manager/Real Estate Broker

Salisbury Management, Inc., presently Central MA’s largest Property Management firm, was founded by President and Owner Robert S. Haddon. Bob studied Engineering, and is licensed and certified in the following areas:

  • CMCA (Certified Manager of Community Associations)
  • AMS (Association Management Specialist)
  • Massachusetts Construction Supervisor
  • Member of National, State, and Local Realtor Associations
  • Member of Multiple Listing Service (MLS)

Bob’s years of Property Management experience have afforded him the skills, wit, patience, and perseverance to lead Central Massachusetts’ most successful team of Property Managers.   Maintaining a hands-on work style, Bob continues working proactively with Board of Trustees members in preserving and enhancing the value of each property managed by SMI, always with the singular goal of enriching the quality of life of each Unit Owner.

Justin Rooney

Partner/Vice President, Property Manager, CMCA

A long-time employee of SMI, Justin has over a decade of experience interfacing with Unit Owners and Trustees members. Justin is a Certified Manager of Community Associations and also holds an Associate’s Degree in Business Administration. With a solid foundation of knowledge and experience in the complexities of Property Management, Justin’s managerial skills are matched only by his proficiency in exceptional customer service.

Dennis Ravelli, II

Partner/Vice President, Property Manager, CMCA, AMS

Dennis has over a decade of hands-on experience creating and implementing Property Management Solutions. A Certified Manager of Community Associations, Dennis holds a Bachelor of Science degree in Business Administration with a Specialization in Accounting. The combination of Dennis’ management expertise, maintenance experience, and financial knowledge provides the perfect balance for effective and efficient Property Management.

Carol Pallies

Finance Manager

With a Bachelor of Science in Finance/Management from Assumption College, Carol brings 25+ years of financial experience to the team.  Also Certified as a Paralegal, a Human Resource Administrator and a Notary Public, Carol’s work within companies ranging from five to 5000 employees has afforded her the skills to manage finances on both micro and macro levels.

Ken Hergert

Property Manager/Realtor

Ken comes to Salisbury Management, Inc. with over 20 years of experience in the real estate/brokerage industry, as well as a strong background in sales and marketing. Ken also holds a Bachelor of Science degree in Economics from Siena College in Loudenville, NY. As a member of the Massachusetts Association of Realtors, and the Worcester Regional Association of Realtors, Ken also has experience in purchasing and rehabbing real estate for re-sale (flipping). Combined with his outstanding negotiating and organizational skills, Ken has all the necessary abilities to develop and implement both short- and long-term solutions for each of the properties he manages.

Amy Tonelli

Property Manager/Realtor

Amy brings to SMI more than 20 years’ experience in real estate sales, along with four years of managing a busy medical office. With an Associate Degree in Business Administration from Endicott College, Amy is a licensed Real Estate Sales Agent. Amy possesses excellent organizational and communication skills and is recognized as professional, effective, and responsive by the Owners and Trustee Members with whom she interacts. She is a valued member of the SMI team and is consistently willing to take on additional responsibilities as situations arise.

Lisa Romano

Property Manager

Lisa joins the SMI Management team with a strong customer service background first as a Police Officer followed by 11 years in the finance industry. Lisa holds a Bachelor of Science degree in Criminal Justice from Westfield University. Her interpersonal communication, professionalism, confidence and desire to help others insures Lisa’s ability for efficient and thorough property management.

Dennis Ravelli

Maintenance Coordinator

Dennis has been with SMI for 25 years. He began as a Maintenance Specialist and worked his way up to Maintenance Manager, overseeing and coordinating all maintenance issues for over 2700 units. Dennis takes pride in the efficiency and efficacy of his maintenance staff, providing the highest level of service in all technical, mechanical, and inter-personal areas. With nearly 40 years of construction and managerial experience, Dennis is an invaluable member of the SMI team who consistently maintains impeccable standards.

Nancy Zagunis

Property Manager

Nancy joins the SMI Management team with a strong background in understanding and resolving property management issues. Along with an impressive history in tenant-related customer service, Nancy excels in her ability to act as a liaison between SMI and the properties she manages in both resolving issues, as well as recognizing potentialities in property development.  Always cheerful and never missing an opportunity for a good punchline, Nancy combines hard work, in-depth understanding and an unwavering sense of humor to bring the highest quality of service to each of the properties she manages.

Lisbet Kmieczak

Property Manager

Lisbet joins SMI with strong leadership, communication and organizational skills. She has prior experience in property management where she successfully managed an office, maintenance projects, tenant-inquires and more. She holds a Bachelor of Arts in Sociology from UMASS-Amherst that prepared her to work across a diverse human landscape. Lisbet also has 15 years of experience as a teacher and sports/fitness coach that demonstrates her discipline and motivation to help others. Her strong organizational skills, attention to detail, and interpersonal skills prepare her to effectively manage multiple properties while considering the different needs of each property.