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FINANCIAL MANAGEMENT

• Maintain Association bank accounts.

• Make deposits and transfers to appropriate bank accounts at the direction of the Board.

• Implement ACH (automatic clearing house) payment option.

• Reconcile monthly bank statements.

• Pay bills on a timely basis.

• Maintain vendor listing and invoices for each bill.

• Work with accountants on associaton audits.

• Develop an Annual Budget for approval by the Board.

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COLLECTIONS

• Collect all fees when due.

• Initiate a collection process for serious delinquencies.

• Present requests for special consideration and Board decision.

• Ensure compliance with Massachusetts Condominium Act, M.G.L. Chapter 183A.

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ON-SITE PROPERTY VISITS

• Regularly inspect the property and make recommendations to the Board for needed work.

• Oversee and inspect the work of contractors and vendors.

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MAINTENANCE

Perform all routine and emergency work with in-house or contracted employees:

• Painting, plowing, roofing, gutters, light bulb changes, flooring, carpentry, mechanical, electrical, plumbing and landscaping.

Salisbury Management, Inc. provides 24/7, on-call service for unit owners and their tenants:

• A 24-hour message service.

• A 24-hour beeper service for office and maintenance staff.

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ADMINISTRATION

• Enforce rules and regulations.

• Distribute monthly reports to trustees.

• Maintain complete records for the Condominium Association.

• Ensure appropriate insurance coverage for the Condominium Association and administer insurance claims to their resolution.

• Provide the Board of Trustees with a monthly information package including: Property Activity Report, copies of all correspondence in/out of our office, Proposals and a detailed Financial Reports.

• The Financial Report includes:12 month Income and Expense Statement, Budget Comparison Report, Income and Expense Register, Aging Accounts Receivable, Balance Sheet, Bank Reconciliation Report and copies of all the Association's bank statements.

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MEETINGS

• Salisbury Management Inc. conducts/attends the following meetings:

• Board of Trustee meetings.

• Annual Association meetings.

• Special unit owner meetings as necessary.

• Regular Staff meetings to promote communication related to client issues.

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CUSTOMER SERVICE

• Salisbury Management, Inc. makes a Customer Service representative available to you, the unit owner, tenant, Board Member or vendor, 24 per day, 7 days per week.

• Salisbury Management, Inc. delivers the highest quality of personalized customer service, striving for prompt responses in problem-solving to manage your concerns skillfully.

• We endeavor to maintain friendly and open lines of communication between all parties.We train our staff to be always helpful, courteous, and knowledgeable.

• Salisbury Management, Inc. values your opinion and we encourage feedback about your experience with us.

• Salisbury Management, Inc. continues to grow through the referrals of satisfied customers.

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Vendor Referral Form